Terms & conditions

General Terms

  • Request for returns/exchange or cancellations of orders once placed on zootiz.com shall be strictly accepted as per our Returns & Cancellation policy.

  • If a non-delivery or late delivery occurs due to a mistake by the user (i.e.: Wrong or incomplete name or address or recipient not available) any extra cost spent by zootiz.com for re-delivery shall be claimed from the User placing the order.

  • zootiz.com shall not entertain any complaints on any day other than the day the order was delivered.

  • If the user has any questions, doubts or confusion in regard to any of the terms & conditions set out herein he/she should seek clarifications from us through Email: support@projectleaps.com and should wait for a written clarification before using the service.

  • If a non-delivery or late delivery occurs in any case then zootiz.com is not liable to pay/refund any amount more than the order value of the customer.

  • All products should be returned in the original condition with tags intact as attached to the product in its original packing. 

  • Shipping cost would be deducted from the refund amount, in case we have offered free shipping.


Free Shipping Terms

  • Our Free shipping service can be availed for delivery in any city in India as per the prevailing offers at that time.


Next Day Delivery Terms

  • To avail Next Day Delivery the order must be placed before 11 am on any day.

  • Next-Day means next business day (Sundays & Public Holidays are not business days).

  • Our next day delivery service can be availed only in select cities.

  • Though this is a premium service it is offered to select customers without any additional charges. We strive to ensure that the shipment is delivered the very next business day of receiving the order. However, at times for reasons beyond our control the delivery may get delayed. Since its a free service being offered no claims of any nature will be entertained.


Chargeback / Refunds

  • All refunds will be as per our Returns & Cancellation policy.


Color & Description Disclaimer

  • The colors displayed here are indicative and may not be precise representations of actual shades due to variance in monitor calibrations and resolution as well as screen settings.

  • The details of the products or product specifications quoted with the product descriptions are only fairly approximate values.


Online Stores from Zootiz

  • For Users applying for Option-1, users will have their online store listed with all products sold on the Zootiz store.

  • For Users applying for Option-2, users will have their online store listed with all products purchased from Zootiz. Users may request our support team to list their products sourced from other vendors. Users will have to provide such data feeds.

  • For Users applying for Option-3, users will have their online store listed with all their products. Such product feed must be provided by the user.

By using zootiz.com the user has unconditionally accepted the terms and conditions of use as given hereunder and/or elsewhere in the site.

In order to use the zootiz.com website, the User has accepted the following terms and conditions given below.

  • The user may carefully read all the information on products and services as provided in relevant sections.

  • We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the User shall be informed of the same.

  • The user agrees to give accurate, authentic and true information. zootiz.com reserves the right to confirm and validate the information and other details provided by the user at any point in time. If any such user details are found not to be true wholly or partly, zootiz.com has the right in its sole discretion to reject the registration and debar the user from using the services of zootiz.com and/or other affiliated websites without prior intimation whatsoever.

  • zootiz.com will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The user must exclusively use his/her own card on the site.

  • zootiz.com shall not be liable for any delay/non-delivery of ordered goods due to flood, fire, wars, acts of God or any cause that is beyond our control.

  • The user certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

We reserve the right to add, delete, alter or modify these terms and conditions at any time.